• The Product must not be exported, re-exported, sold or transferred, either directly or indirectly to any
“Country subject to Sanctions”. A “Country subject to Sanctions” means a country subjected to interna-
tional economic sanctions adopted and applied by the Security Council of the United Nations, the United
States of America and the European Union.
Limited warranty
The Supplier warrants that the delivered items will be free from defects in workmanship and materials for a period of
twelve (12) months from the date that the item was first purchased by the client. During the Warranty Period, should
the covered Product, in the Supplier’s sole opinion, malfunction due to any defect in material and/or workmanship,
the Client’s sole remedy and the Supplier’s sole liability shall be, at Supplier’s option, to either repair or replace the
malfunctioning Product with a similar product at no charge, or if repair or replacement is not possible, issue a credit
note; provided that the malfunctioning Product is returned in accordance with the support and repair form together
with all required flight logfiles, with proof of purchase in the form of the Client’s original copy of the sales receipt,
within the applicable Warranty Period.
Warranty does not apply, without limitation, in case: a) the delivered items are not stored, maintained or used ac-
cording to theirspecifications, b) the delivered items are damaged due to carelessness, misuse, negligence, orwrong
use by the user, c) of defects due to normal wear and tear including, but not limited to, normal degradation, misuse,
moisture or liquids, dust, proximity or exposure to heat, contact with chemical agents, salt water, or other corro-
sive agents, accidents, excessive strain, abuse, neglect, misapplication, repairs or modifications made by third party
other than senseFly, damage due to pilot error (associated, for example, with the use of manual, assisted or interac-
tive flight modes), damage due to take-off or landing location with obstacles, damage due to low altitude or close
object flight, damage due to loss of data radio connection, damage due to strong wind, rain, water, humidity, cor-
rosion, condensation, salt or other causes for which senseFly is not answerable and d) failure to properly update the
flight control software and firmware. Any claim related to in-flight malfunction of the Product will be considered by
senseFly only if accompanied with all related flight logfiles. Battery cells are excluded from warranty after first use.
The warranty shall be subject to the condition that the Client submits the Product, every 100 hours of Product flight,
to the Supplier or to a Supplier-Authorised Service Centre for a service in accordance with maintenance schedules
and service instructions available at Client’s account on https://my.sensefly.com. A service may be performed in
advance provided however that the next service is performed within the above mentioned time interval. It is the
Client’s own responsibility to monitor the number and duration of flights and decide when the maintenance check
must be performed.
Any cost in relation with scheduled maintenance and service instructions, other than the return shipping costs, shall
be borne by the Client only. The Product is always shipped at Client’s sole risk, even in case of free delivery. The
Supplier is responsible for loss or damage to the Product only when the Product is in the Supplier’s premises.
The Client shall make available to the Supplier, at the Supplier’s request, all data regarding the Product’s flight and
maintenance parameters. The Client further agrees and acknowledges that the Supplier is entitled, at any time, to
access, analyse and use all data available on the Client’s Account regarding the flight and maintenance parameters.
If such data are not available for a reason over which the Supplier has no control or responsibility, including but not
limited to an external service provider issue, network fault or power failure, the Supplier is under no obligation to
provide the Limited Warranty coverage until such data is made available.
It is the Client’s responsibility to check that the Product’s airworthiness and level of maintenance are compliant with
applicable requirements under local laws and regulations. Additional maintenance may berequired by international
or governmental authorities and the Client should make any and all necessary checks before operating the Product.
There are no expressor implied warranties, representations or conditionsother than those stated in this Limited War-
ranty. This Limited Warranty is made in lieu of all other warranties, representations or conditions, whether expressed
or implied, including without limitation, merchantability or fitness for a specific purpose.
The remedy set forth herein shall be the sole, exclusive remedy with respect to the Product.
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