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MAINTAINING YOUR VACUUM
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the Li-Ion battery before servicing.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Checking for Blockages section for more information.)
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Check connection between handheld vacuum and wand for blockages; clear blockages if required.
• Check clog access door in wand for any blockages and clear any debris.
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
Vacuum lifts area rugs.
• Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn o the unit to disengage the brushroll and restart with the power/selector switch.
Brushroll does not spin.
• Immediately turn o the vacuum. Remove any blockages, then turn on the power and tilt the handle back
to engage the brushroll.
• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces.
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating. If vacuum turns o on its own, perform the following steps:
1. Check LED lights on the battery to see if it needs to be recharged. If recharging is not needed, turn o
vacuum and remove the battery.
2. Empty dust cup and clean filters (See Emptying the Dust Cup and Cleaning the Filters sections).
3. Check wand clog access door, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Return battery to vacuum and restart with power/selector switch.
Note: If vacuum still does not operate properly, contact Customer Service.
LED lights on Li-Ion Battery are flashing.
• Bottom LED light is flashing (Fig. A): Battery needs to be charged.
• Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is
temporarily paused. Leave battery plugged in and charging will resume soon.
• If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service.
Fig. A Fig. CFig. B Fig. D
NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's configuration.
To order additional accessories, visit sharkaccessories.com.
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
A
D
IG
L
B
E
JH
M N O
C
F
K
A
8" Crevice Tool
B
18" Flexi Crevice Tool
C
Duster Crevice Tool
D
Dusting Brush
E
Multi-Angle Dusting Brush
F
Anti-Allergen Dust Brush
G
Upholstery Tool
H
Wide Upholstery Tool
I
Pet Multi-Tool
J
Deep-Cleaning Motorized Pet Tool
K
MultiFLEX® Under-Appliance Wand
L
Accessory Bag
M
Li-Ion Charger
N
Dual Li-Ion Charger
O
Li-Ion Battery
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