12
General Problems
THE PAPER MISFEEDS
Check Solution
Is a torn piece of paper remaining in
the machine?
■ Follow the instructions in the touch panel to remove all paper.
Is too much paper loaded in the tray? ■ Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line.
► Placing the original and adding paper (page 5)
Are multiple sheets feeding at once? ■ Fan the paper well before loading it.
Are you using paper that is not within
the specifications?
■ Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
- "SUPPLIES" in Start Guide
For paper that is prohibited or not recommended, see User's Manual.
Are the bypass tray guides adjusted
to the width of the paper?
■ Adjust the bypass tray guides to the width of the paper so that they slightly
contact the sides of the paper.
► Placing the original and adding paper (page 5)
Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.
► Maintenance (page 6)
Is the paper size specified? ■ Be sure to specify the paper size.
"Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]
Did you add paper to the bypass tray? ■ When adding paper, remove any paper remaining in the bypass tray, combine it
with the paper to be added, and reload as a single stack.
If paper is added without removing the remaining paper, a misfeed may occur.
Are you using punched paper? ■ When using punched paper, set the paper type to punched.
"Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]
Are you using label sheets that
cannot be used?
■ Labels without a carrier sheet may stick to the transfer surface and cause a
misfeed.
Remove the paper, turn it over, and
reload it. Using a different paper type
may solve the problem.
■ This may improve some states of paper curling.
► Placing the original and adding paper (page 5)
Does the machine recognize the
paper size even though A4 size is
correctly loaded in tray 1?
■ When loading A4 size paper in tray 1, remove divider plate. Move divider plate all
the way to the paper feed opening (right side), and pull up.
■ If the machine does not recognize the paper size even though A4 size is correctly
loaded in tray 1, check if the holder in the tray is positioned at A4.
► Placing the original and adding paper (page 5)
Does the machine recognize the
paper size even though 8-1/2" x 14"
size is correctly loaded in tray 2 to 4?
■ When loading 8-1/2" x 14" size paper in tray 2 to 4, remove divider plate. Move
divider plate all the way to the paper feed opening (right side), and pull up.
■ If the machine does not recognize the paper size even though 8-1/2" x 14" size is
correctly loaded in tray 2 to 4, check if the holder in the tray is positioned at 8-1/2"
x 14".
► Placing the original and adding paper (page 5)
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