Sharp MX-B355W Troubleshooting

3
CONTENTS
If the problem persists after you follow the instructions in this guide…
If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main
power switch to the " " position. Wait at least 10 seconds and then turn the main power switch to the " " position.
After the main power indicator
color changes to green, press the [POWER] button.
ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Fax Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Image Send Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Document Filing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Useful Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off
the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received
to be lost.

Sharp MX-B355W Specifications

General

Print Technology	Laser
Print Speed	35 ppm
Scan Resolution	600 x 600 dpi
Copy Speed	35 cpm
Copy Resolution	600 x 600 dpi
Paper Capacity	550 sheets
ADF Capacity	50 sheets
Max Paper Size	A4
Connectivity	USB 2.0, Ethernet, Wi-Fi
Duplex Printing	Yes
Monthly Duty Cycle	50, 000 pages
Functions	Print, Copy, Scan, Fax
Operating System Compatibility	Windows, macOS, Linux
Paper Size	A4, A5, A6, B5, Letter, Legal
Fax Transmission Speed	33.6 kbps
Print Resolution	Up to 1200 x 1200 dpi