ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com
ShoreTel® 565g IP Phone Quick Reference
PHONE OPERATION
Place Calls
Use the Speakerphone or a Headset
Speaker
or
Headset
+ ext.
Use the Directory
Directory
+ to select +
Make a Conference Call
Conference
+ ext. + or
Use the Intercom
Intercom
+ ext. +
Redial and Check Missed Calls
Redial
+ to select +
Dial Paging Extension number provided by administrator
Answer Calls lift handset or or
Speaker
or
Send a Call to Voice Mail
Divert a Call
Transfer
+ ext. +
Select a Ring Tone
Options
+ password +
#
+ to select
Adjust Handset, Headset
or Speakerphone Volume
Volume
to select
Answer Call Waiting
select appropriate call key
Interact with Calls
Mute a Call
Mute
Place a Call On or Off Hold
Hold
Transfer a Call
Transfer
+ ext. + or
Join Calls
Park Calls + + ext.
Unpark Calls lift handset or
Speaker
+ + ext. +
Change Call Handling Mode + to select +
Log In and Out of Workgroups
Options
+ password +
#
+ to select
Adjust the Display Contrast press and hold
Mute
+ to select
VOICE MAIL
Log Into Main Menu
Voice Mail
+ password +
#
Log In from Another Extension
# #
+ ext. + password +
#
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
OFFICE ANYWHERE CODES
Transfer a call
* *
+ destination +
# #
Conference a call
* *
+ destination +
* *
Hold a call
* *
Hang up
# #
Access other star codes
* *
+ (star code from below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call
*
1 1
+ ext.
UnPark a call
*
1
2
+ ext.
Pick Up a Remote Extension
*
1
3
+ ext.
Pick Up the Night Bell
*
1
4
Use the Intercom
*
1
5
+ ext.
Barge In
*
1
6
+ ext.
Silent Monitor
*
1
7
+ ext.
Toggle the Hunt Group Status
*
1
8
+ HG ext.
Whisper Page
*
1
9
+ ext.
Change CHM and Forwarding
Voice Mail
+ password +
#
+
7
2
Change Extension Assignment
Voice Mail
+ password +
#
+
7
3
1
Unassign Extension Assignment
Voice Mail
+ password +
#
+
7
3
2
Assign Extension to External Number
Voice Mail
+ password +
#
+
7
3
3
TROUBLESHOOTING
View Phone Information
Mute
+ I-N-F-O +
#
Reboot Your Phone
Mute
+ R-E-S-E-T +
#
Note:
For additional details on the information contained in this Quick Reference card, please
consult the 565g User Guide.
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