Shure Incorporated
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Audio
Problem Indicator Solution
No or distort
ed audio
Network Audio
LED on the Au
dio Network In
terface or
SCM820
Green
Check cables
Check that transmitters are on and channels are un-muted
Check that the input meters are OK on the Monitor tab of the MXW control
software. Attenuate if the channel is clipping.
Check the output meters on the Audio Network Interface (ANI) front panel
and in the ANI control software. Use headphones to listen to the audio
from the ANI. Attenuate if the channel is clipping.
Check that the output level of the ANI matches the input of the connecting
equipment
Verify APT is not performing a spectrum scan
Flashing
Green
Ensure all devices are on and have a stable network connection
Use Dante Controller software (DC) to verify channel subscriptions
Red Check master clock in DC (an MXWAPT must be master clock)
Off
Place the device in a Group to automatically route the audio
Ensure the subnet of the Access Point Transceiver's network audio set
tings match the subnet of the Audio Network Interface
Audio is cut
ting in an out
(intermittent)
Audio is intermittent
Perform a Spectrum Scan to monitor RF interference
Decrease channel count to verify if system is overloading the RF spectrum
System Setup and MXW Groups
Problem Indicator Solution
Can't asso
ciate compo
nent to a
Group
Device dropdown not dis
playing the desired compo
nent in the Group row on the
Configuration tab
Check that devices are powered and connected to the same network and
subnet)
Open the Utility tab of the MXW Control Software and uncheck the Con
figuration Filter to display all MXW devices on the network. If the device
shows up as "OTHER", then it is part of another Configuration.
Un-associate the component by selecting 'none' from the Group row in the
other Configuration
Perform a factory reset on the device to clear any association
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