Shure PGX Wireless - Troubleshooting Common Issues

SHURE PGX WIRELESS
8
Troubleshooting
Locking and Unlocking Controls
Locking the system controls prevents accidental muting or channel adjust-
ment during performance.
Transmitter
To lock the controls: with the transmitter off, hold the power button down
until the green LED flashes (± 5 seconds).
To unlock the controls: with the transmitter on, hold the power button
down until the green LED flashes (± 5 seconds).
Receiver
To lock the channel: hold the channel button until the numbers flash
(± 10 seconds).
To unlock the channel: hold the channel button until the numbers flash
(± 5 seconds).
Issue Indicator Status Solution
No sound or faint
sound
Transmitter power
light on, receiver
LEDs on
• Perform automatic transmitter setup (see page 6 )
• Verify all sound system connections
Receiver LED off • Make sure AC adapter is securely plugged into electrical outlet
and into DC input connector on rear panel of receiver
• Make sure AC electrical outlet works and is supplying proper
voltage
Transmitter power
light glowing or
flashing red
• Replace transmitter batteries
• If indicator continues flashing red after batteries are replaced, the
transmitter and receiver may be from incompatible frequency
bands. Contact your Shure reseller for assistance.
Transmitter power
light off
• Turn on transmitter
• Make sure the +/– indicators on batteries match the transmitter
terminals
• Insert fresh batteries
Distortion or
unwanted noise
bursts
• Remove nearby sources of RF interference (CD players,
computers, digital effects, in-ear monitor systems, etc.)
• Change receiver and transmitter to a different frequency
• Reduce transmitter gain
• Replace transmitter batteries
• If using multiple systems, change the frequency of one of the
active systems
Distortion level
increases
gradually
Transmitter power
light glowing or
flashing red
• Replace transmitter batteries
Sound level
different from
cabled guitar or
microphone, or
when using
different guitars
• Adjust transmitter gain as necessary
Cannot turn
transmitter on
Transmitter light
flashing red
• Replace transmitter batteries