147
Customer Service & Assistance
Gigaset DX800A all in one / GRC EN / A31008-N3100-T101-1-7619 / appendix.fm / 31.08.10
Version 4, 16.09.2005
Questions and answers
If you have any questions about the use of
your base, visit our website at
www.gigaset.com/service
for assistance 24/7. The table below contains
a list of common problems and possible
solutions.
Registration or connection problems with a
Bluetooth headset.
¥ Reset the Bluetooth headset (see the user
guide for your headset).
¥ Delete registration data from the base by
deregistering the device (
¢page 119).
¥ Repeat the registration process
(
¢page 118).
The display is blank.
1. The base is not connected to the mains power
supply.
¥ Check the mains connection
(
¢page 15).
2. The backlight is deactivated because a time
control was activated (¢page 128).
¥ Press any key on the base to temporarily
activate the display backlight.
Or:
¥ Deactivate the time control
(
¢page 128).
No connection between the base and handset.
1. Handset is out of the range of the base.
¥ Move the handset closer to the base.
2. Range of the base has been reduced as
Eco Mode is active.
¥ Deactivate Eco Mode (¢page 109) or
reduce the distance between the handset
and the base.
3. The handset has not been registered to the
base or was deregistered due to the registra-
tion of an additional handset (more than
six DECT registrations).
¥ Register the handset with the base
(
¢page 113).
4. The firmware is currently being updated.
¥ Please wait until the update is complete.
5. Base is not switched on.
¥ Check the power adapter for the base
(
¢page 14).
The base does not ring.
1. The ringer is switched off.
¥ Activate the ringer (¢page 130).
2. Call divert set for "All Calls".
¥ Deactivate call divert (¢ page 60).
3. The connection on which the call is received is
not assigned to the base as a receive connec-
tion.
¥ Change the assignment of receive connec-
tions (
¢page 113).
The display shows "Please check phone connec-
tion".
Connector to the telephone network may not be
plugged in.
¥ Check the telephone connection
(
¢page 14).
You cannot hear a ringer/dialling tone from the
fixed line.
The supplied phone cable is not being used or
the phone cable may be faulty.
¥ Replace the phone cable. When purchasing
from a phone retailer, ensure the cable has
the correct jack pin connections
(
¢page 154).
Phone does not ring after setting up the
ISDN phone number (MSN).
The area code has been stored with the MSN.
£Save MSN without area code.
Some of the network services do not work as
specified.
Features are not activated.
£Query with the network provider.
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Repeat input of system PIN.
The other party cannot hear you.
You have pressed the mute button P.
The base is "muted".
¥ Unmute the microphone (¢ page 59).
The number of the caller is not displayed
despite CLIP/CLI being activated.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
enable Calling Line Identification.
To Next Page
Loading...
