Maintenance and diagnostics
60
Building Technologies
048_DMS_NK8237_ICC_MP4.40_A6V10316241_a_en.doc
Fire Safety & Security Products 06.2011
40 EV_EEPROM_DLL_TIMEOUT DLL response time over threshold 3
41 EV_EEPROM_DLL_EVENT DLL diagnostic event
42 EV_EEPROM_HW_MISMATCH
PIC24 microcontroller init detected a hardware
version different from version in EEProm
43 EV_EEPROM_PIC24_FLASH_FAILURE
PIC24 microcontroller init failed to write the micro-
controller flash memory
44 EV_EEPROM_PIC24_PROGRAMMED
PIC24 microcontroller init wrote a new firmware into
the microcontroller flash memory
45 EV_EEPROM_PIC24_WRONG_HEX
PIC24 microcontroller init detected a wrong firm-
ware into the microcontroller
46 EV_EEPROM_HW_FAILURE
Unable to retrieve information from the EEProm or
from the PIC24 microcontroller
EVENT.LOG – This file is present only after the EEProm is full for the first time. It
contains (up to) the four most recent backups of the EEProm.LOG file.
EEProm.LOG and EVENT.LOG may not be available for some older NK822x
hardware versions.
Upload of diagnostic files:
1. Select one or more of the following diagnostic files:
DIAGNO.LOG
EEProm.LOG
EVENT.LOG
2. Select Upload File
The browsing window opens.
3. Choose where you want to save the file(s) and select Save
4. Select Close Connection
Note: If you don’t close the connection, you will automatically be timed out in
five minutes.
The diagnostic files can be sent to customer support for analysis. Once analysed,
you will be instructed what to do to resolve your problem.
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