21GB
z Troubleshooting
Problem Possible cause Solution
Induction plate does
not work.
The power plug
[1] is not
connected.
Connect the power plug [1] to a suitable
socket-outlet.
Child lock is activated. Deactivate the child lock (see “Child lock”).
Heating zone
[2]
does not get hot.
Cookware not suitable for
induction.
Use only cookware that is suitable for
induction.
E0 is shown in the
display
[].
No pot or pan is on the
heating zone [2].
Place a pot or pan on the heating zone
[2].
Cookware is not suitable for
induction.
Use only cookware that is suitable for
induction.
Cookware is too small in
diameter or not standing
centrally on the heating
zone
[2].
Only use cookware with a base diameter of
between 10 and 22 cm and place it on the
centre of the heating zone
[2].
E1, E2, E3 or E4 is
shown in the display
[].
Technical fault Contact our hotline (see “Warranty”).
E5 is shown in the
display [].
Protection for overheating
of the heating zone [2]
Wait for the product to cool down.
When the temperature gets lower, press
and hold
[6] for 2 seconds to restart the
product.
E6 is shown in the
display
[].
Protection for overheating
of the product