SND 3600 D3
■ 18
│
GB
│
IE
│
NI
Troubleshooting
The following table will help you to identify and rectify minor
malfunctions:
Fault Possible cause Remedy
PWR LED
1 does
not light up.
The device is not
correctly connected.
Connect the device.
Poor image quality.
Dust on the scanner's
background lighting.
Clean the back-
ground lighting (see
section "Cleaning").
Dust on the film/slide. Clean the film/slide.
The scanned images
are blurred.
The lens of the scanner
has fogged up due to
temperature differences.
Wait until the device
has acclimatised to
room temperature.
Scanner is not recog-
nised by the computer
after software instal-
lation.
The scanner is not con-
nected to the USB port
on the computer.
Connect the device
to a USB port on
your computer.
The USB port on the
computer is defective.
Connect the device
to a different USB
port on your com-
puter.
The computer needs to
be rebooted.
Restart your com-
puter.
The scanner cannot
be operated via the
software.
An anti-virus program is
blocking the functional-
ity of the scanner or the
software.
Check the settings
on your anti-virus
program.
NOTE
► If the above-mentioned solutions do not resolve the problem,
please contact Customer Service (see section Service).
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