SimPure HP8 - Troubleshooting Common Issues

Troubleshooting Guide
Problem
Possible Solution
1
The air puri�ier
will not turn on or
respond to the
power button
Plug the air puri�ier into an electrical
outlet and make sure the outlet is
switched on (if applicable).
Plug the air puri�ier power adaptor into a
different electrical outlet.
2
Air�low is
signi�icantly
reduced
Make sure the �ilter has the packaging
removed (see page 11)
Press the wind speed button to increase
fan speed
The filter may be blocked, replace the air
�ilter
3
Air Puri�ier makes
unusual noise
while the fan is on
Make sure the air purifier is being
operated on a hard-�lat even surface
The filter may be blocked, replace the air
�ilter
The air puri�ier may be damaged
contacted customer support
4
Strange smell
coming out from
the puri�ier
Do not use in a damp or wet environment,
air �ilter maybe damp – replace the �ilter
and move the air puri�ier unit to a dry
area
The carbon part of the �ilter may be
exhausted, replace air �ilter.
5
Poor air
puri�ication quality
Press the wind button to increase fan
speed
Close doors and windows while using the
air puri�ier
Make sure the �ilter has the packaging
removed (see page 11)
Replace �ilter
Troubleshooting Guide
Problem
Possible Solution
6
The filter indicator
lamp is on
The air �ilter is 100% exhausted and
requires replacement (see page11)
7
Only the sleep
indicator light is
on, yet the puri�ier
is still operating.
The air puri�ier is in sleep mode, push the
wind speed button to change the
operation mode, indicator lights will turn
on again.
8
If your problem is
not listed
Please contact SimPure
®
Customer
Service
11
1
2