TAKING CONTROL
SUPPORTING YOU
40 USING YOUR SKY BOX
GETTING THE SUPPORT YOU NEED
You can get help on using Sky digital from various places.
• Use this booklet as your full guide to using your Sky box and getting the
most out of its exclusive features. The troubleshooting tips in the next
pages may come in handy if you have any problems.
• For onscreen tips, go to the Sky Welcome Channel on 998 or the
Sky Customer Channel on 999.
• You can get interactive technical help under
Interactive > Sky Customer Service > Technical Assistance.
• Press Help on your remote control for general help on using the
Sky Guide screens.
• For online help, go to the Customer Support pages of www.sky.com.
• Don’t forget the user guides that come with your TV, video/DVD
recorder, sound system and any other accessories you’re using.
• If you need to talk to someone, contact your dealer or broadcaster.
Telephone numbers
You can find Sky and other broadcasters’ phone numbers under
Services > Telephone Numbers.
Call Sky if the problem is related to Sky or Sky features.
Before you call, you need your system’s details which are found under Services
> System Setup > System Details.
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General