August 2007
SKYJACK, Page 8
Section 1 - About Your Aerial Platform
SJM & SJII Series
6. Materials returned for warranty inspection must be:
a. Carefully packaged to prevent additional
damage during shipping.
b. Drained of all contents and all open ports
capped or plugged.
c. Shipped in a container tagged or marked with
the RA number.
d. Shipped PREPAID. Any item(s) returned for
warranty by any other means may be refused
and returned unless prior approval from Skyjack
is obtained.
e. Items shipped to the dealer will be sent freight
prepaid and added to the invoice.
Failure to comply with the above procedures may delay
approval and processing of the warranty claim and could
result in the denial of a warranty claim. Skyjack’s dealer’s
accounts must be kept current in order to approve and
issue warranty credits. Skyjack reserves the right to with-
hold issuance of warranty credits to a dealer if their ac-
count is not in good standing. This is subject to change
without prior notice.
1-2-b. Warranty Procedures (Continued)
2. When Skyjack’s Service Department verifies warranty
coverage, they will also issue an RA (Return
Authorization) number for the return of any defective
component(s). All items over $25.00 USD in value
must be returned to Skyjack Inc.
3. Fill out a Warranty Claim Form from dealer’s supply
of claim forms. Then notify Skyjack’s Service
Department of the warranty claim number on the form
used.
4. The distributor/dealer should then file a warranty claim
with Skyjack Inc. describing the nature of the defect,
probable cause, work performed, travel hours, and labor
hours listed separately. Warranty labor will be paid at
a rate of ($42.00 USD) per hour. The travel allowance
will be paid at the same hourly rate within the dealers
specified territory, limited to a maximum of four (4)
hours. If a part has serviceable components, replace
the faulty component. For instance, if you have a faulty
switch on a controller, please replace the switch.
Hydraulic cylinders should be resealed, unless they
are damaged beyond repair. Engine failures should be
directed to your local engine distributor and covered
by the manufacturers warranty. Skyjack will
accommodate you and your labor. Labor rates and
travel allowances are subject to change without notice.
5. Warranty claims must be received by Skyjack within
15 working days from the date of the repair. Warranty
claims received with insufficient information will be
returned for correction or completion.
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