15 Contact
SMA Solar Technology AG
Operating manual STP50-40-BE-en-15 111
15 Contact
If you have technical problems with our products, please contact the SMAServiceLine. The
following data is required in order to provide you with the necessary assistance:
• Device type
• Serial number
• Firmware version
• Event message
• Mounting location and mounting height
• Type and number of PV modules
• Optional equipment, e.g. communication products
• Use the name of the system in SunnyPortal (if available)
• Access data for SunnyPortal (if available)
• Special country-specific settings (if available)
• Operating mode of the multifunction relay
Deutschland
Österreich
Schweiz
SMA Solar Technology AG
Niestetal
Sunny Boy, Sunny Mini Central,
SunnyTripower, Sunny High-
power: +495619522‑1499
Monitoring Systems
(Kommunikationsprodukte):
+495619522‑2499
Hybrid Controller:
+495619522-3199
Sunny Island, Sunny Boy Stor-
age, Sunny Backup:
+495619522-399
Sunny Central, Sunny Central
Storage:
+495619522-299
SMA Online Service Center:
www.SMA-Service.com
Belgien
Belgique
België
Luxemburg
Luxembourg
Nederland
SMA Benelux BVBA/SPRL
Mechelen
+3215286 730
for Netherlands: +31 30 2492
000
SMA Online Service Center:
www.SMA-Service.com
Česko
Magyarország
Slovensko
SMA Service Partner TERMS
a.s.
+4203876 85 111
SMA Online Service Center:
www.SMA-Service.com
Türkiye SMA Service Partner DEKOM
Ltd. Şti.
+90 24 22430605
SMA Online Service Center:
www.SMA-Service.com
France SMA France S.A.S.
Lyon
+33 472 22 97 00
SMA Online Service Center :
www.SMA-Service.com
Ελλάδα
Κύπρος
SMA Service Partner AKTOR
FM.
Αθήνα
+30 210 8184550
SMA Online Service Center:
www.SMA-Service.com