Smach EFE 2500A - Page 43

42
EFE 2500A /AF - 4000A/AS/AN
TROUBLESHOOTING GUIDE
Problem
Cause
Solution
1
Machine does not run
No electricity//power
Check if plugged in and switch on at wall
socket.
Dispensing Head hasn’t been
assembled properly.
Ensure that, the head is assembled
properly.
No mix in the hopper.
Re-fill the hopper.
There is voltage fluctuation.
Plug off and wait for 30 seconds and
plug on again.
Check if there is another machine is
connected in the same socket.
2
Compressor starts, then
stops after a few
seconds.
a) Air-cooled machine: No air
circulation
b) Water-cooled machine: No
water circulation
a)Check the clearances around the
machine.
b)Check the water inlet, outlet and filter.
Check that pipe is not squashed nor
bent.
3
Machine fails to cut-off
when running on SOFT
or HARD mode
a) Air-cooled machine: Air
circulation is restricted.
b) Water-cooled machine:
Water circulation is restricted.
a)Check the clearances around the
machine.
b)Check the water inlet, outlet and filter.
Check that pipe is not squashed nor
bent.
Too much air in the freezer-
barrel.
Open Dispense head and drain-off ½
liter of product.
No mix in the Hopper
Re-fill the Hopper
4
Machine works, but no
product comes from the
Dispense Head.
Dispense head is blocked with
ice.
Place the machine onto Wash mode and
allow the product to thaw. Remove 1 liter
mix and re-start the machine.
Mixing instuctions of Soft-serve
was not followed
Drain the machine and re-fill with proper
mix.
The frozen product is too hard.
Set the Control Dial to Wash mode and
allow the product to soften.
5
Machine runs, but
Product is too soft
Mixing instuctions of Soft-serve
was not followed
Drain the machine and re-fill with proper
mix.
Machine remained idle without
dispensing product for too long.
Remove 1 liter of frozen product and
allow the machine to recover.
Too much frozen product is
dispensed at a time.
Allow the machine to recover; then
continue to draw within the production-
limits for this model.
6
Mix leaks from the
Dispense Head
Piston O-rings are missing
Drain the machine and add piston O-
rings
Piston O-rings are worn
Drain the machine and replace the
piston O-rings
Dispense Head O-ring is
missing or displaced
Drain the machine and add or adjust O-
ring
Dispense Head bolts are not
tightened sufficiently or are
tightened unevenly
Tighten Disphense head screws evenly
and properly
7
Mix leaks from the Drip
Tube
Beater-seal is missing
Drain the machine and add Beater-Seal
Beater-seal is worn
Drain the machine and replace beater-
seal.