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Troubleshooting
Programming:
Are there ashing / scrolling numbers on the screen?
• If there are numbers ashing / scrolling across the Central Monitor screen, there is no programming and the
monitor is empty. Monitor needs to be programmed. Go to Page 6 Setup - Programming
Is there a component that is not programming to the Central Monitor?
• If the component is a call button, motion sensor or caregiver pager, check the frequency. There should be
a sticker on the product that says “QC passed 433” or an item code starting with “433”. If the item code has
a dierent number it is not the correct frequency. An item with the correct frequency will be needed to
program.
• If the component is a bed pad, chair pad, or oor mat make sure the transmitter is turned on and status light
on the transmitter blinks before programming.
• Make sure components with replaceable batteries have fresh batteries.
• Check the pad life of the bed or chair pad. If the pad life has expired the pad needs to be replaced.
• If the oor mat has a transmitter that is over 1 year old, the transmitter will need to be replaced. Item code
TM-FM will need to be ordered.
Range:
• The range between the 433-CMU and components is 150-300 feet. However, environmental factors such as
concrete or brick walls and heavy electronic equipment may aect range.
Alarm Tones:
Is the Central Monitor sounding a siren alarm?
• On the right side of the Central Monitor, switch the monitor from the “ALARM” position to the “CALL” position.
The Central Monitor will no longer make a siren alarm tone.
Do you want the Central Monitor to be silent?
If the 433-PGD or 433-PRB Caregiver Pager is being used, a CMU Silencer Pin can be used to silence the alarm tone
of the Central Monitor. The pin plugs into the side of the Central Monitor. When this pin is used the number will
ash on the screen but there will be no audible alarm. Please contact our customer service for this item.
If you have completed the steps above and need additional help, please feel
free to contact us and our world-class customer service team will be happy
to help. Call 800-650-3637.
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