Chapter 3
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Chapter 3: Troubleshooting
Resolving issues with power 30
Resolving issues with presence detection and Wake to Touch 30
Resolving issues with the front control panel 31
Resolving issues with video 31
Resolving issues with image quality 32
Resolving issues with audio 33
Resolving issues with touch and digital ink 34
Resolving issues with the iQ experience 35
Resolving issues with the Intel Compute Card 35
Resolving issues with software 35
Referring to the SMART knowledge base for additional troubleshooting information 35
Contacting your reseller for additional support 36
Finding the display serial number 36
Finding the iQ appliance serial number 36
This chapter explains how to resolve a variety of common issues with the display, including issues
with:
l Power
l Presence detection and Wake to Touch
l Front control panel
l Video
l Image quality
l Audio
l Touch and digital ink
l iQ experience
l Intel Compute Card
l Software
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