SMART SBID-6065 - Resolving issues with power; Resolving issues with presence detection and Wake to Touch

CHAPTER 3
TROUBLESHOOTING
30 smarttech.com/kb/171166
TIP
The Standby button on the front control panel also functions as an indicator light. You can use the
indicator light to resolve common issues with the display. For more information, see Front control
panel on page8.
Resolving issues with power
Issue Solutions
The display doesn’t turn on and its
power light isn’t lit.
l Make sure the power cable is securely fastened to the power outlet and the
display.
NOTE
If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
l Make sure the switch beside the AC power inlet is in the ON (I) position.
l Make sure the power outlet is working by testing it with a different device.
l Make sure the power cable is working by testing it with a different device.
The display turns on, its power light
is lit, but nothing shows on the
screen.
l See Resolving issues with video on the facing page.
l Restart the display.
The display doesn’t turn on when
you use a connected computer’s
mouse or keyboard.
l Make sure the computer is on.
l Make sure the display is in Power Save mode rather than Standby mode. You
can enable Power Save mode from the on-screen display menu.
NOTE
The display’s power light is solid amber when the display is in Power Save
mode.
You’re experiencing other issues
with power, or the previous
solutions don’t resolve the issue.
See Referring to the SMART knowledge base for additional troubleshooting
information on page35.
Resolving issues with presence detection and
Wake to Touch
Issue Solutions
The display doesn’t turn on when
users enter the room.
l Make sure all cables are securely connected and presence detection is enabled.
l Make sure nothing is blocking the presence detection sensor.