SMART SBID-6065 - Resolving issues with the iQ experience; Resolving issues with the Intel Compute Card; Resolving issues with software

CHAPTER 3
TROUBLESHOOTING
35 smarttech.com/kb/171166
Issue Solutions
The display doesn’t respond to
touch when you’re using the
Multi-Window feature.
Be aware that the Multi-Window feature doesn’t support touch.
You can’t write or draw in Microsoft
Office.
l Make sure Microsoft Office 2013 or later is installed.
l Reinstall or update SMART Product Drivers and SMARTInk.
SMARTInk toolbars appear even
when you don’t pick up a pen
If two or more displays are mounted on the same wall, make sure they are
mounted in such a way that their cameras don’t interfere with each other.
You’re experiencing other issues
with touch and digital ink, or the
previous solutions don’t resolve the
issue.
See Referring to the SMART knowledge base for additional troubleshooting
information below.
Resolving issues with the iQ experience
For information on resolving issues with the iQ experience, including the Whiteboard,
SMARTNotebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system
software.
Resolving issues with the Intel Compute Card
For information on resolving issues with the Intel Compute Card, including the drivers, see
Troubleshooting Windows 10 on Intel Compute Card.
Resolving issues with software
For information on resolving issues with SMART Learning Suite (including SMARTNotebook
software), see Troubleshooting SMARTNotebook 18.
For information on resolving issues with SMART Meeting Pro software, see Troubleshooting
SMARTMeetingPro 4.
Referring to the SMART knowledge base for
additional troubleshooting information
Refer to the SMART knowledge base for additional troubleshooting information:
community.smarttech.com/s/topic/0TOU0000000XlU9OAK/6000-series#articles