30 | CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Resetting your interactive whiteboard
If your interactive whiteboard behaves erratically or becomes unresponsive, possibly
because of an electrostatic discharge, a power interruption or some other event, you
might be able to restore normal operation by resetting your interactive whiteboard.
Reset your interactive whiteboard by pressing the Reset button on the bottom of the
pen tray. The Reset button is recessed so that it can’t be triggered accidentally. Use a
long, narrow object, such as a ball-point pen, to press this button.
Troubleshooting tips
Try the troubleshooting tips in this table if the Ready light indicates that your
interactive whiteboard is operating normally, but you’re still experiencing problems.
Symptom/observation Cause Solution
There is no image
projected on your
interactive whiteboard,
or a “No Input”
message appears.
Your projector isn’t
receiving a video
signal.
• Check the video cable
connections.
• Check that the correct video input
is selected on your projector.
• Make sure your projector is on
and that it’s connected to a power
source and your computer.
• If you’re using a laptop computer,
switch the external video
connection on. Refer to your
laptop’s user guide for more
information.
Your computer is in
standby mode.
Move the mouse or touch any key
on your keyboard to bring your
computer out of standby mode.
Your computer is off. Turn on your computer (or press
your computer’s reset button), and
then log on as usual.
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