31 | CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
The orientation screen
doesn’t appear when
you press the Orient
button.
The orientation
screen is appearing
on a different
display.
Press the Orient button again, or
press the SPACEBAR on your
keyboard until the Orientation
screen appears.
The projected image is
blurry, too large or
doesn’t completely fill
the whiteboard’s
interactive surface.
Your projector’s
position, zoom and
focus settings aren’t
adjusted.
Adjust your projector’s position,
zoom and focus settings. Refer to
your projector’s manual for more
information.
Your computer’s
video resolution
settings don’t match
your projector’s
native resolution.
Consult your projector’s manual for
the correct video resolution, and
then go to Windows Control Panel or
the Mac System Preferences to
change the video resolution to
match your projector.
The SMART Board
icon doesn’t appear
in the Windows
notification area or Mac
Dock.
SMART Board Tools
isn’t running.
Start SMART Board Tools.
For Windows computers, select
Start > All Programs > SMART
Technologies > SMART Product
Drivers > SMART Board Tools.
For Mac computers, select Finder >
Applications > SMART Product
Drivers > SMART Board Tools.
SMART Product
Drivers isn’t
installed.
Install SMART Product Drivers on
your computer.
For details about installing SMART
Product Drivers, see page 12.
Touch isn’t accurate.
The pointer doesn’t
appear directly below
your finger. When you
write on the interactive
surface, your writing
appears at a slight
distance from the pen.
Your interactive
whiteboard isn’t
oriented properly.
Orient your interactive whiteboard.
To start the orientation, press the
Orientation button on the pen tray.
If the Orientation screen doesn’t
appear, perform a calibration
procedure as described on page 14.
Digital ink doesn’t
appear on the
interactive whiteboard
or appears
intermittently.
The interactive
whiteboard isn’t
calibrated properly.
Use SMART Board Diagnostics to
confirm the issue, and then perform
a calibration procedure. See
page 33 for information.
Symptom/observation Cause Solution
To Next Page
Loading...
