32 | CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Nothing happens when
you touch the
interactive whiteboard.
A camera is
obscured.
Remove any object attached to the
interactive surface or resting in the
bottom bezel behind the pen tray.
Use SMART Board Diagnostics to
confirm the issue and then clear the
affected camera. See page 33 for
information.
One of the pen color
buttons is flashing.
The interactive
whiteboard is in
Locked Ink mode.
See page 22 for
information.
Press the flashing button for at least
three seconds to exit Locked Ink
mode.
Ink always appears on
the screen, even when
you touch the
interactive surface with
a finger or the palm of
your hand.
A pen is missing
from the pen tray
and Touch
Recognition has
been disabled.
Place all the pen tray tools in their
slots and go to the SMART control
panel > SMART Hardware
Settings > Mouse and Gesture
Settings to ensure the Enable
Touch Recognition box is selected.
The interactive
whiteboard is in
Locked Ink mode.
See page 22 for
information.
Press the flashing button for at least
three seconds to exit Locked Ink
mode.
An error message
appears when you try to
calibrate your
interactive whiteboard.
A camera is not
properly connected
or is not functioning
correctly.
Contact SMART Technical Support
(page 39).
Symptom/observation Cause Solution
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