35
TROUBLE SHOOTING
Problem
Possible Cause / Possible Solution
"No Signal" or "No
Video"
‧
No Power supply to camera
→ Check power adapter and power cord connection
‧
The camera is not paired with WDVR or signal disconnected
→ Unplug camera power then plug on again to reconnect.
→ Please refer to Pairing section in Advanced Operation chapter for
detail."
‧
Service out of range
→ Relocate WDVR or camera for better reception
→ Adjust antenna or use WDVR proprietary extension cable with high
gain antenna to improve range. Please contact the store from
which you made the purchase.
‧
Signal has been blocked.
→ If possible, remove major obstacles in between cameras and
WDVR or relocate camera/WDVR away from water tank(aquarium),
matel covered surface(tin roof/ metal door) and brick/marble wall
Low or unstable
streaming video
‧
Antenna directional limitation
→ Relocate WDVR or camera for better reception
→ Adjust antenna or use WDVR proprietary extension cable with high
gain antenna to improve range. Please contact the store from
which you made the purchase.
‧
Strong electromagnetic interference near by
→ Keep working motors (hair dryer / heat fan / air conditioner / water
pump) or microwave oven away from the cameras and WDVR.
‧
Busy signal in air or wireless bandwidth is low
→ keep camera away from each other 3 meters or above
→ keep wi router or hot spot away from camera
→ From [camera setup], lower the camera resolution and quality to
save bandwidth consumption in the air and receive more streaming
video.
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