Smeg HOBD472D - Troubleshooting

16. TROUBLESHOOTING
Error code Description Possible causes of the error Solution
“Acoustic signal
upon ignition. No er-
ror code displayed”
The hood command does
not work
LIN cable damaged or badly connec-
ted to the hood electronic board
check connection/replace the LIN
cable
ER03
Hob switches off after 10
sec.
Continuous key activation detected.
Water or pan placed on the control
panel.
Remove water or pan from the
ceramic glass surface and control
panel.
ER21
Hob switches off. The internal temperature of elec-
tronic parts is too high.
Let the hob cool down.
Please check if the hob has suffi-
cient ventilation.
If the error persists, please contact
After Sales Service.
E2
Corresponding cooking
area switches off.
Empty or unsuitable pan.
Pan or ceramic glass surface tem-
perature too high.
Electronic component temperature
too high.
Let the hob cool down.
Use a suitable pan.
Do not heat empty pans.
E3
Corresponding cooking
area switches off.
Unsuitable pan.
The pan is losing its magnetic prop-
erties and may damage the induction
hob.
Use a suitable pan.
The error is automatically cancelled
after 8 seconds and the cooking
area can be used again.
If any other errors occur, the pan
must be changed.
If the error persists, please contact
After Sales Service.
E6
Hob does not switch on. Power supply voltage and/or fre-
quency is out of range.
Check mains voltage and/or fre-
quency.
If necessary, contact After Sales
Service.
E8
Cooking areas are turned
off.
Fan fault.
Fan blocked by dust or fibres.
Clean and remove foreign bodies
from the fan.
If the error persists, please contact
After Sales Service.
E4
E5
E7
E9
ER20
ER22
ER31
ER36
ER42
ER47
EA
EH
Disconnect the hob from the power supply.
Wait a few seconds, then reconnect the hob to the power supply.
If the problem persists, call the After Sales Service and specify the error code that appears on the dis-
play.
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