Snom D785 - Contacting Snom Support; SIP Trace and PCAP Trace Procedures

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D785 / D785N User Manual Troubleshooting
Contacting Snom Support




.
Note: 


Submitting a ticket

.
Submitting system and settings information
System information
1. System Information page.
2. 

Make sure to delete the MAC address and the IP address in the public forum posting.
Settings information
1. Settings page.
2. 
them by email.
Make sure to delete private and/or security-relevant data like the MAC address, public IP
address, etc.
Traces

problem.
Performing a SIP Trace
1. SIP Trace page.
2. Click on Clear to clear the page.
3. Recreate the error to be documented in the trace.