Problem: The tub will not heat up to the desired operating temperature.
Cause: The environment is not right for the tub to heat properly.
Solution:
1. To heat faster, turn the air control off completely. (When the air
control is off there should be no air bubbles coming from the jets.)
2. Fit the lid onto the tub.
3. Set the temperature to 104 ºF/40 ºC and allow the Hydromate to
cycle several times until the thermostat control shuts off.
Problem: Tub and/or Hydromate leaks water.
Cause: Water will typically be observed where the Hydromate attaches
to the tub. This is called “casual moisture” from condensation.
Solution:
1. Dry the area.
2. Check that the connectors are tight.
3. Identify the origin of the leaking water.
A. Check the tub for water at the tub side of the bottom hose
connection and around the bottom edge of the tub.
B. Check the Hydromate for water on the motor side of the hose
connection and under the Hydromate.
4. Tub leaks should be verified by your dealer. Ask them to inspect your
installation.
5. A leaking Hydromate should be taken to your dealer. Unplug the
Hydromate, drain the tub, and remove the unit.
Problem: The air control is turning on and off on its’ own during heat
calls and filter cycles.
Cause: The tub is automatically adding ozone.
Solution:
1. None necessary. The tub is doing what it is designed to do.
26
Display Codes
P
Purge - P will display during first two minutes of running
Hydromate, see page 12
P01
Insufficient Heating - Close Air control completely by turning the
knob clockwise, close and secure the lid, reset GFCI. If the error
code reappears after 4 hours contact your Local Servicing Dealer
or Softub Technical Support at 1-800-711-5382.
IPS
Insufficient Power Supply - Ensure that all Manufactures
warnings and Installation Instructions have been followed during
installation. Do not use extension cords or non-dedicated circuits
to power your Softub. If the error code reappears after ensuring
proper installation and electrical connections contact your Local
Servicing Dealer or Softub Technical Support at 1-800-711-5382.
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