5 Year Limited Warranty
Softub, Inc. warrants the Softub to be free of defects in materials and workmanship for (5)
full years from date of purchase. Any repairs required will be at the following costs to the
customer.
1
st
– 2
nd
Year No Charge*
3
rd
– 5
th
Year $275.00 Charge Per Occurrence (Maximum)*
Extent of Warranty
This warranty extends only to the original retail purchaser of the Softub and terminates
upon transfer of ownership. It does not extend to commercial, institutional or rental use or
installation. The Softub must be purchased and installed within the United States within
one year of manufacture date. All repair work is guaranteed for a period of 90 days when
performed by an Authorized Softub Dealer, or an Authorized Softub Service Center. All
freight charges associated with any repair are the responsibility of the customer. The
customer is responsible for getting the unit to and from the nearest dealer or service
center. Any and all travel charges are the responsibility of the customer. Softub, Inc.
reserves the right to repair or replace, at its discretion, any component or assembly
requiring repair. Softub, Inc. reserves the right to utilize new or factory refurbished
components while facilitating said repairs within the constraints of this warranty. Any
repaired or replaced component carries either the aforementioned 90 day guarantee or
the remainder of the 5 year limited warranty, whichever is greater.
Act Invalidating Warranty
This warranty is void if the Softub has been altered, misused, abused, neglected or has
been repaired by an unauthorized person. Misuse shall include but not be limited to
operation or maintenance of the Softub in deviation to the published instructions. The
following acts will invalidate the warranty: Operating the tub without water or with
improper water level, filling or operating with a water temperature below 40F or above
106F, a water pH below 7.4 or over 7.6, plugging into an extension cord, operating below
105 volts or over 125 volts, allowing undissolved or concentrated chemicals to lie on the
vinyl surface, improperly storing the tub or leaving the Softub empty in direct sunlight (with
or without packaging material).
Damage resulting from chemical abuse or neglect is not covered under this warranty.
Chemical abuse is defined as exposing the Softub to chemical levels outside of the
recommended levels. Chemical neglect is defined as not continuously maintaining the
proper chemical levels in the tub leaving it full of water for more than 24 hours without
balancing the chemicals.
Disclaimers
Softub, Inc. shall not be liable for the loss of use of the Softub or other incidental or
consequential damages. Softub, Inc. shall not be liable for acts of nature, including
infestation. Under no circumstances shall Softub, Inc. or any of its representatives be held
liable for injury to any persons or damage to any property. Some states do not allow
exclusion or limitation of incidental or consequential damages, so the above limitations or
exclusions may not apply to you. This warranty gives you specific legal rights and you
may also have other rights that vary from state to state. Specifications subject to change
without notice.
The warranty card that came with your Softub must be filled out
and returned or you must register online within ten days to
validate warranty.
*Trip charge may apply
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