Bit
Location
Error Message Cause and Troubleshooting
For Wi-Fi networks, ensure that username and
password are as defined in the internet provider
AP/router.
5th
Server x Ping Failed
Ping or connection to SolarEdge server
failed. Check the SolarEdge server
address, under LAN Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether a
firewall or another device is blocking
transmission.
6th
7th
8th Tcp Connect. Failed
1. If the message Master Not Found appears, check the connections to the master
device and fix if required.
2.
If after slave detection the number of slaves displayed in the master under RS485-X
ConfèSlave Detect is smaller than the actual number of slaves, use one of the
following methods to identify missing slaves and troubleshoot connectivity
problems:
Use the Long slave Detect to retry connecting to slaves
Analyze the Slave List to check for missing slaves, and check
their connection
Refer to https://www.solaredge.com/sites/default/files/troubleshooting_
undetected_RS485_devices.pdf
Additional Troubleshooting
1. Check that the modem or hub/router is functioning properly.
2. Check that the connection to the internal connector on the communication board is
properly done.
3. Check that the selected communication option is properly configured.
4. Use a method independent of the SolarEdge device to check whether the network
and modem are operating properly. For example, connect a laptop to the Ethernet
router and connect to the Internet.
5. Check whether a firewall or another type of network filter is blocking
communication.
Appendix A: Errors and Troubleshooting 81
Three Phase System Installation Guide MAN-01-00057-4.1
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