Solaris Flare / Flare Jr. user manual version 9.1 111215
Damage due to lightning, earthquake, flood, terrorism, war, or act of God.
TMB will not assume responsibility for any labor expended, or materials used, to replace and/or repair the
Product without TMB’s prior written authorization. Any repair of the Product in the field, and any associated labor
charges, must be authorized in advance by TMB. Freight costs on warranty repairs are split 50/50: Customer
pays to ship defective product to TMB; TMB pays to ship repaired product, ground freight, back to Customer.
This warranty DOES NOT cover consequential damages or costs of any kind.
A Return Merchandise Authorization (RMA) Number must be obtained from TMB prior to return of any defective
merchandise for warranty or non-warranty repair. For all repairs please contact TMB Tech Support Repair using
the contact information below or email TechSupportRepairna@tmb.com.
527 Park Ave., San Fernando, CA 91340
Tel: +1 818.899.8818
Fax: +1 818.899.8813
tmb-info@tmb.com
www.tmb.com
RETURN PROCEDURE
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued. Package
must be clearly labeled with a Return Merchandise Authorization Number (RMA#). Products returned without an
RMA# will be refused. Please contact TMB and request RMA# prior to shipping the fixture. Be prepared to
provide the model number, serial number and a brief description of the cause for the return. Be sure to properly
pack fixture, any shipping damage resulting from inadequate packaging is the customer’s responsibility. TMB
reserves the right to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing
or double-boxing is always a safe method to use.
Note: If you are given an RMA#, please include the following information on a piece of paper inside the
box:
1) Your name
2) Your address
3) Your phone number
4) The RMA#.
5) A brief description of the symptoms
CONTACT INFORMATION
GENERAL INFORMATION TMB
US Phone: +1 818.899.8818
Fax: +1 818.899.8813
UK Phone: +44 (0)20.8574.9700
Fax: +44 (0)20.8574.9701
e-mail: tmb-info@tmb.com
web: www.tmb.com
24/7 TECHNICAL SUPPORT TMB
US/Canada: 1 877.TMB.DUDE (+1 877.862.3833)
Toll-free UK: 0800.652.5418
International: +1 818.794.1286
e-mail: techsupport@tmb.com
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