30
User Manual
ECA-B Series
Troubleshooting and Maintenance
6
※ 6.1Troubleshooting
When a fault or a protection occurs, the corresponding error message will be shown on
Solinteg cloud platform. The fault and protection are listed as below:
ErrorMessage Description Solution
Emergency button
has been pressed
Emergency button has been
pressed
Please remove the connector out of the po of vehicle
or the charging station and rotate the emergency but-
ton clockwise to reset it. If LED light indicator changes
to green or blue, the fault has been recovered; other-
wise, please contact technical suppo to check emer-
gency button.
Grounding Fault
EV charger station has not
been properly grounded.
Please contact technical support to check how the
grounding is going based on the measured voltage
between N line and PE line:
Proper grounding:[0,40]V
Improper grounding:[40,90]V
Not grounded:[90,130]V
Improper grounding+ reverse connection between L
line and N line:[130,180]V
Reverse connection between L line and Nline:[180,220]V
Over Temperature
1.Ambient temperature is
too high.
2. Sho circuit occurs.
1.Please provide shelter for EV charger station to avoid
direct sunlight.
2.Please make EV charger station away from the heat
source.
3.Please ensure ambient temperature lower than 40℃.
4.When ambient temperature is lower than 40℃, please
resta EV charger and check if the issue has been re-
covered after 1 min. If the issue still exists, please con-
tact technical suppo.
CP Error
1. Damaged charger cable
2. Issue caused by the vehi-
cle
Please contact technical suppo to check if there is any
destruction of insulation on charger cable or charging
with another vehicle to check if this issue still exists.
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