17 Troubleshooting | Labstamp User Guide | PN: 1202.D
Section 6 Troubleshooting
ALERT MESSAGES
If you experience an alert message or problem with the Labstamp System:
Turn off the Applicator Machine. Wait 5 seconds. Then turn the Applicator Machine on. If this does not resolve
the issue, note the Labstamp alert message that appears on the LCD screen and the Applicator’s serial number
and contact SOMARK or your local support representative.
LIGHT OR INCOMPLETE TATTOOS
Check the Ink Slides before use by gently squeezing the ink portion to ensure liquid is present inside. In
addition, check the expiration date. Slides are intended for single use only. Re-using an ink slide is not
recommended.
Check the Needle Cartridge for damaged or J-hooked needles. Use an eye loupe or stereo microscope to
inspect the needles and verify if the needles are hooked or damaged.
Check to ensure that the appropriate Restraint Cartridge and Needle Cartridge were selected for the mouse
as prescribed by the Tail Gauge.
Check to ensure the tail was properly positioned in the Restraint Cartridge.
Check for any debris that may be present under the Tail Cover. Clear the debris and resume tattooing.
MISSING / IMPROPERLY INSTALLED NEEDLE
If the needle has not been properly installed, it may fall off the tattoo head inside of the machine. If this
happens, the needle may interfere with the operation of the Applicator. Do not install another needle or
attempt to operate the Labstamp System. Contact SOMARK for further assistance.
REMOVING A NEEDLE FROM INSIDE THE LABSTAMP APPLICATOR MACHINE
If a needle has dropped inside of the Applicator Machine, it must be removed before continuing to use the
Machine as the Needle may interfere with proper operation of the Machine. Resist the urge to shake or turn
upside-down the Labstamp Machine in an attempt to remove a fallen needle. Instead, please follow the
step-by-step instructions below for removing the Top Cover of the Machine and extracting the Needle. If
you have any questions or encounter difficulties in executing these instructions, please contact SOMARK for
further assistance.
6.1. REMOVING THE MACHINE TOP COVER
6.1.1. Turn ON the Machine power using the rocker switch located on the back of the Machine.
6.1.2. Press the Change Needle button to bring the tattoo head out of the door (i.e. the Needle Change
position).
6.1.3. Turn OFF the power and unplug the power cord from the back of the Machine.
6.1.4. Try looking inside the door to see if the loose needle is visible and readily accessible to be removed,
for example, using tweezers or forceps.
6.1.4.1. If so, remove the fallen needle and resume normal operation after installing an
appropriate new needle.
6.1.4.2. If not, disconnect the power supply cord from the Applicator Machine.
6.1.5. Remove the blue Top Cover of the Applicator Machine.
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