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1.7 Support Information
1.7.1 Warranty
Series 300 hardware is covered by a manufacturer’s warranty against manufacturing defects.
The details of this warranty are described in a separate enclosed document. This warranty is
applicable to products purchased in the USA. Products purchased in other regions are covered
by a warranty administered by the distributor for that region and the terms will be as set forth
in a separate document.
1.7.2 Registration
In order to receive warranty service, you must register the product with Sonic Studio. This may
be done at any time with proof-of-purchase, but we strongly recommend that you register with
us as soon as you purchase your unit. There are a couple of practical reasons for this:
Your product will be registered with us and this registration can be used as proof of ownership
if your product is ever lost or stolen.
Sonic Studio aggressively updates the Model 302 on a regular basis and we would like to keep
you informed of critical updates as they become available.
In order to register your 302, please e–mail or fax the following information to:
<register@sonicstudio.com>
775-330-8923 facsimile
Alternatively, if you have internet access you can use our automated registration webpage at:
http://www.sonicstudio.com/register
Service and Support
If you have problems configuring or using your 302 and you need help, please contact us. We
offer free support via e–mail, as well as peer support on the Sonic Studio Users Group and MIO
Users Group mailing lists.
For paid phone support, contact us at:
1-415-460-1201
For e–mail support, send email to:
support@sonicstudio.com
To subscribe to the Sonic Studio Users Group mailing list or to peruse the archives go to:
https://mail.music.vt.edu/mailman/listinfo/sonic
To subscribe to the MIO/302 Users Group mailing list or to peruse the archives go to:
https://mail.music.vt.edu/mailman/listinfo/mobileio
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