Sonic EXPRESSlink 3 - EXPRESSlink³ Troubleshooting Guide

9
7 TROUBLESHOOTING
Problem Possible cause Solution
Indicator LED does
not turn green
after connecting
EXPRESSlink
3
to the
USB port
EXPRESSlink
3
is not
properly connected
to the computer
Check the cable
connections at the
USB port and at the
EXPRESSlink
3
and
ensure they are
connected properly
Indicator LED does
not turn green
after connecting
EXPRESSlink
3
to the
USB port
EXPRESSlink
3
drivers have not been
installed properly.
The EXPRESSlink
3
drivers are delivered
and installed with
your fitting module.
Either you are using
an incompatible
fitting module or your
fitting module is not
properly installed
Check the installation
of your fitting
module. If the
problem persists,
uninstall and re-install
your fitting module
No connection to the
hearing instrument
The connected
hearing instrument(s)
is (are) not supported
by EXPRESSlink
3
Please refer to the
list of supported
products included
in the installation
guide of your fitting
software