Product Guide
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3. Select the appropriate setting to turn off your TV speakers. Depending on your TV make and model,
choices may include:
• Off / On
• External Speaker / Television Speaker
• Audio System / Television Speaker
The choice in bold will turn the TV speakers off.
• If none of these are applicable to your television, look for a setting that switches your TV output between
variable and fixed and try switching the setting.
Can’t turn off TV speakers
You should make every effort to turn off your TV’s internal speakers. However some brands, including Toshiba
and Dynex, may not include this setting. If you are unable to turn off the TV speakers, follow the steps below.
1. Using the volume control buttons on your television, turn the TV volume all the way down. Do not use the
Mute button.
2. From this point forward use only the volume buttons on your Sonos app to adjust the PLAYBASE’s
volume.
I have a new router
If you purchase a new router or change your ISP (Internet service provider), you will need to restart all your
Sonos products after the router is installed.
1. Disconnect the power cord from all of your Sonos products for at least 5 seconds.
2. Reconnect them one at a time, starting with the Sonos product that is connected to your router (if one is
usually connected).
Wait for your Sonos products to restart. The status indicator light will change to solid white on each
product when the restart is complete.
If your Sonos setup is completely wireless (you don’t keep a Sonos product connected to your router), you
will also need to change your wireless network password. Follow the steps below:
1. Temporarily connect one of your Sonos speakers to the new router with an Ethernet cable.
2. Select Advanced Settings -> Wireless Setup from the Settings menu.
Sonos will detect your network.
3. Enter the password for your wireless network.
4. Once the password is accepted, unplug the speaker from your router and move it back to its original
location.
I want to change my wireless network password
If your Sonos system is set up wirelessly and you change your wireless network password, you will also need
to change it on your Sonos system.
1. Temporarily connect one of your Sonos speakers to your router with an Ethernet cable.
2. Choose one of the following options:
• Using the Sonos app on a mobile device, select Settings -> Advanced Settings -> Wireless Setup.
Note: If the ISP technician connects a Sonos product to the new router, you only
need to restart your wireless Sonos products.