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If a full reset (restart) of the TV is required
If you have trouble such as the picture not displaying on the screen or the remote control not
working, reset the TV with the following procedure. If the problem persists, try the factory reset
procedure below.
If an external USB device is connected to the TV, disconnect the USB device from the TV
before resetting.
Power Reset
Restart the TV with the remote control.
Press and continue holding the power button on the remote control for about 5
seconds until the TV restarts (a shutting down message will appear).
If the issue persists, unplug the TV and press the power button on the TV once.
Then wait 2 minutes before turning on the TV. Depending on the model, you can press
and hold the power button on the TV (40 seconds or longer) until it turns off and
restarts.
Unplug the AC power cord (mains lead).
If the problem persists after step 1, unplug the TV power cord (mains lead) from the
electrical outlet. Then press the power button on the TV, and release it. Wait for 2
minutes, and plug the power cord (mains lead) back into the electrical outlet.
Hint
TV models with 1 button on the TV (power button only) can also be restarted using the
power button. Press the power button on the TV to display the operation menu, select
[Restart] in the menu, and then press and hold the power button to restart the TV.
Your personal settings and data will not be lost after the TV restarts.
Factory data reset
If the problem persists after a power reset, try a factory data reset.
Note
Performing a factory reset will delete all of the TV’s data and settings (such as Wi-Fi and
wired network setting information, Google Account and other login information, Google
Play and other installed apps).
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