1
Turn the wireless router off and then on again.
If the network name (SSID) of the wireless router to which you want to connect is not
displayed, select [Add new network] to enter a network name (SSID).
If the problem is not resolved even after the procedures above or if you cannot connect even
with a wired network, check the status of the network connection.
Checking the status of the network connection
Press the (Quick Settings) button on the remote control, then select
[Settings] — [Network and Internet] — [Network status] — [Check
Connection].
Check your network connections and/or server’s instruction manual for connection
information, or contact the person who set up the network (network administrator).
Hint
The solution varies depending on the network status check. For solutions based on
each issue, see “Frequently Asked Questions” on the Sony Support Site.
Note
If the LAN cable is connected to an active server and the TV has acquired an IP
address, check your server’s connections and configurations.
Press the (Quick Settings) button on the remote control, then select [Settings] —
[Network and Internet] — [Network status].
Related topics
Using Wi-Fi to connect the TV to the Internet/Network
Connecting to a network using a LAN cable
[133] Network (Internet/home)/apps | Network (Internet/home)/apps
You can connect to the Internet, but not to certain
apps and services.
The date and time settings of this TV may be incorrect. Depending on certain apps and
services, you may not be able to connect to those apps and services if the time is
incorrect.