System [98]
Remotes and accessories [99]
Help and feedback [100]
Timers & Clock [101]
Troubleshooting [102]
Start here [103]
Self diagnostics [104]
Software updates [105]
If a full reset (restart) of the TV is required [106]
Frequently Asked Questions for Troubleshooting [107]
Picture (quality)/screen [108]
No colour/Dark picture/Colour is not correct/Picture is too bright. [109]
Distorted picture./The screen flickers. [110]
High resolution HDR pictures are not displayed. [111]
OLED panel (only models equipped with an OLED panel) [112]
The screen becomes darker after a certain period of time. (only models equipped with an
OLED panel) [113]
The message [Panel refresh did not finish] is displayed. (only models equipped with an
OLED panel) [114]
You are concerned about an image retention. (only models equipped with an OLED panel)
[115]
A white line, or a red, green, or blue line appears on the screen. (only some models
equipped with an OLED panel) [116]
Keyboard [117]
Broadcast reception [118]
Check these things first to troubleshoot your TV reception. [119]
You cannot view digital channels. [120]
Some digital channels are missing. [121]
Sound [122]
No sound but good picture. [123]
No audio or low audio with a home theatre system. [124]
You want to output sound from the headphones/Bluetooth audio device and audio
system/TV speakers at the same time. [125]
You are concerned about a delay between the picture and sound. [126]
No TV sounds such as operation sound or audio response. [127]
You cannot establish an eARC connection. [128]
You cannot use voice search with the built-in MIC (only TVs with a built-in MIC). [129]
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