Help Guide
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If a full reset (restart) of the TV is required [95]
Frequently Asked Questions for Troubleshooting [96]
Picture (quality)/screen [97]
No color/Dark picture/Color is not correct/Picture is too bright. [98]
Distorted picture./The screen flickers. [99]
The screen suddenly changes to a video you do not recognize while watching TV.
[100]
A black box appears on the screen. [101]
There are banners/tickers at the top or bottom of the screen. [102]
High resolution HDR pictures are not displayed. [103]
A message about an app asking for permission to access a TV function is displayed.
[104]
OLED panel (only models equipped with an OLED panel) [105]
The screen becomes darker after a certain period of time. (only models equipped with an
OLED panel) [106]
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED
panel) [107]
You are concerned about an image retention. (only models equipped with an OLED panel)
[108]
A white line appears on the screen. (only models equipped with an OLED panel) [109]
Keyboard [110]
Broadcast reception [111]
Check these things first to troubleshoot your TV reception. [112]
Block noise or an error message appears and you cannot watch broadcasts. [113]
Ghosting or double images appear. [114]
Only snow noise or a black picture appears on the screen. [115]
There is picture or sound noise when viewing an analog TV channel. [116]
Some channels are blank. [117]
Poor reception or poor picture quality with digital broadcasts. [118]
You cannot view digital channels. [119]
You cannot receive or select channels. [120]
Some digital cable channels are not displayed. [121]
Broadcast HD formats have poor quality. [122]
Sound [123]
No sound but good picture. [124]
Audio noise. [125]
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