Help Guide
print.html[3/31/2021 7:15:59 AM]
No audio or low audio with a home theater system. [126]
Distorted sound. [127]
You want to output sound from the headphones/Bluetooth audio device and audio
system/TV speakers at the same time. [128]
You are concerned about a delay between the picture and sound. [129]
No TV sounds such as operation sound or audio response. [130]
You cannot establish an eARC connection. [131]
You cannot use voice search with the built-in MIC (only TVs with a built-in MIC).
[132]
You can hear a slight noise from the TV speakers (only models with TV center
speaker mode). [133]
Network (Internet/home)/apps [134]
The TV cannot connect to the Internet/Network. [135]
The picture and/or sound quality from streaming apps is poor. [136]
Your TV cannot connect to the server. [137]
You can connect to the Internet, but not to certain apps and services. [138]
Remote control/accessories [139]
The remote control does not operate. [140]
You want to disable the remote control backlight. (only remote controls that feature
backlight) [141]
Power [142]
The TV cannot be turned off using the remote control. [143]
The TV turns off automatically. [144]
The TV turns on automatically. [145]
After turning on the TV, it turns off immediately. (only models equipped with an
OLED panel) [146]
The TV does not turn on. [147]
Connected devices [148]
No picture from a connected device. [149]
You cannot select a connected device. [150]
Certain programs on digital sources display a loss of detail. [151]
Photo images or folders take time to display. [152]
You cannot find a connected BRAVIA Sync HDMI device. [153]
You cannot turn off the cable/satellite box using the TV's remote control. [154]
An external device (such as a cable/satellite box) cannot be controlled using the
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