Sovol SV01 - After-Sales Service Information; Service and Replacement Policies; Warranty Coverage and Exclusions

After-Sales Service
17
Service
1.The printer can be returned within seven days, 15 days replacement, one-year warranty, lifetime maintenance.
Every machine is assembled and tested by our expert staff before departing our facilities.
Replacement requirement
1. The appearance of the product is intact, without damage, cracks, deformation, etc.;
2. Machine is complete including all parts, tools, original box, and foam padding;
3. Provide a valid purchase invoice, product numbers should be the same.
Warranty coverage
1. The following accessories are not included in the warranty coverage ( unless damaged by transportation): platform sticker;
platform forming plate; acrylic cover; card reader and TF card; platform glass; USB cable; lament; rack and tools, etc.
2. Prole: Small blemishes in the black paint due to testing or shipping are not covered in the premise that the blemish does not
affect normal use;
3. Nozzle assembly (nozzle, heating block, throat pipe , heat sink, Teon tube, etc.) warranty period is 3 months. If damage occurs
after the warranty expires, you will be responsible for replacement;
4. 12 Month Warranty on the motherboard, LCD display, power supply, heated bed. The free warranty maintenance is provided by
the original factory over the warranty period. After Warranty expires, original factory maintenance is available, but the customer is
responsible for shipping and maintenance costs;
Not included in warranty coverage:
1. It will be difcult to provide an effective warranty service if you can not provide a correct serial number;
2. The whole machine and components exceed the warranty period;
3. Equipment failure or damage caused by unauthorized modication of the equipment (private modication includes:
a) modication of the nozzle assembly; b) modication of the machine structure; c) use of third-party components;
d) use of third-party rmware procedures or change the original Factory rmware program, etc.);
4. Equipment failure or damage due to incorrect installation and use;
5. Equipment failure or damage caused by use in a non recommended working environment specied by this manual
(Unstable, dusty, moisture);
6. Equipment failure or damage due to improper use (beyond workload, etc.) or maintenance;
7. Equipment failure or damage due to the use of other branded components or other inferior consumables.