Spon NAS-8530 - Troubleshooting Guide; Server Login Issues; Network and Communication Problems

IP Paging Microphone User Manual
17
Fault Exclude
Terminal can not login the server?
1、Check the server software and main control computer is normally open or not. It must close all the firewall before open
the service software, (including the systemic firewall and other antivirus software.)
2、Check the network connection is normally working or not. When the terminal is power on, the network port green
indicator light will be normal on, and orange indicator light will rapidly short flicker, it means the cable hard-link is normal. If the
network port green indicator light is not light up, there is network hard-link problem, please check the cable and switch which is
connected the terminal, check if there is any damage and poor contact abnormal working.
3、Check the terminal IP setting. Checking the terminal ID NO, server IP, local IP and gateway IP these parameters is correct
or not.
Terminal can not login to the server, intercom and broadcast is not normal?
1、Check the bandwidth is limited or not( use the network bandwidth tools to test it), it should broaden the bandwidth if
it`s limited.
2、Detected a lot of data flow of bandwidth, please restrict this IP address.
3、Checking the ID number and host IP address is conflict or not, please reset the ID number or host IP address if it`s
conflict.
4、If ID number and IP address is not conflict, but it can not make normal conversation, please acquire the data package
and submit to the factory for analyzing.
How to solve the warning of “terminal network service (UDP)” failed during the process of the starting the service
software?
Server local network connection is disconnected, connect the local network cable, exit the service software and
Restart, it will be ok.
Can not be transferred?
1、 Target terminal is not login the server.
2、 Target terminal is not support for transfer function.
Web display abnormal?
Emptying the cache or change the browser.
How to modify the account number and password to login the web page?
1、Click the password setting of the web page.
2、Please input previous user name and password under the original user name and password respectively.
3、Input the new user name and password in the new one.
4、Input the new password in the command confirmation.
5、Click for save.