Spypoint Force-Dark - Troubleshooting

troubleshooting / 14
impossible to turn
on the camera
• Check if there are batteries in the camera.
• Check if the batteries are correctly installed.
• Install the latest update (available on
www.spypoint.com under the SUPPORT section).
• Replace the batteries or recharge the lithium battery pack.
the screen of the
camera turns off
• The camera may be set to Photo or Video mode and
the screen turns o after a period of 30 seconds in order
to preserve battery life.
• The camera will initialize PHOTO or VIDEO mode
(according to the last selected or used mode) after 2
minutes of inactivity on the main menu.
• To return to the screen, turn o the camera and turn it
on again.
La camera does not respond
• Remove the batteries and reinsert them.
• Replace the batteries.
Impossible to take
photos / videos
• Check if there are batteries in the camera.
• Replace batteries or recharge the lithium battery pack.
• Format the SD card.
• Check if the camera is turned on.
• Remove the protective sticker from the detection lens.
blurry Photos
• Low-lighting conditions and fast-moving subjects
may produce streaks on the photo; try setting the
"Night mode" to "Optimal." .
no person or animal appearing
in the photos
• Check if the camera is pointing towards the direction
of sunrise or sunset, as this can trigger the device.
• At night, the motion sensor may detect beyond the range
of the ash. Reduce the detection sensitivity of the camera.
• Small animals may trigger the device. Reduce the
sensitivity and/or increase the height of the camera.
• The motion sensor may detect animals through
the foliage.
• Make sure the mounting post or tree is stable and
does not move.
Photos / vidEos dark
during nighttime
• Make sure the subject is within nighttime ash range.
• Check that there are elements in the background to reect
the camera's infrared light.
red light on the front of the
camera is flashing
• The camera is in Test mode and detects motion.
• The camera is in Photo or Video mode. The test light
will ash for 30 seconds to allow the user to leave the
site without being photographed.
photos / videos are dark
• Check the battery level to see if battery power is full as
the ash will stop operating near the end of the battery
life, especially if recording a video.
• Check that there are elements in the background to
reect the camera's infrared light.
• Test the camera’s nighttime illumination mode in a dark
room to see if the camera takes black-and-white photos
or videos.
insert memory card
The use of a memory card is required to save photos and videos.
low battery
Appears on the screen just before the camera turns o.
Recharge the batteries or replace them with new ones.
Always check the battery level before using the camera.
no image
There is no le to display.
Check if the memory card contains photos/videos.
protected file
The le you want to delete is protected.
• Remove the protect option from the photo using the View
mode, then you will be able to delete this le.
• Format the memory card to delete the les.
Problem Problem
error messages
possible solutions possible solutions
solutions