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Error: SIM card
The SIM card is defective.
• Turn o the camera and turn it on again.
• Turn o the camera, then remove the SIM card and
insert it again as shown on the camera. The card is
inserted correctly when a click is heard.
Error: SIM locked
Your SIM card is locked.
• Contact the SPYPOINT customer service.
Error: SIM locked
(PUK)
Your SIM card is locked and requires a PUK.
• Contact the SPYPOINT customer service.
Error: SIM card
not supported
• The camera must use the Truphone SIM card
provided with the camera.
Error: No service
The SIM card does not detect any signal.
• Move outside or near a window and re-start the
camera a few times if required to get all the
informations from the cell network.
Error: Modem
There has been a communication problem between the
camera and the modem.
• Turn o the camera and turn it on again.
Error message Possible solutions
Insert memory
card
The use of a memory card is required to record photos
and videos.
Card error
The camera cannot access the memory card.
• Turn o the camera and turn it on again.
• Turn o the camera, then remove the SD card and
insert it again. The card is inserted correctly when a
click is heard.
• Verify if the gold contacts are clean.
• Format the memory card.
Low battery
Appears on the screen just before the camera turns
o. Recharge the batteries or insert new ones. Always
verify the battery level before using the camera.
No image
The camera does not see any pictures/videos.
• Verify if the SD card is not locked.
• Verify if the memory card contains photos/videos
with a computer.
Protected le
The le you want to delete is protected.
• Unprotect the photo in the View mode, then you will
be able to delete this le.
• Format the memory card to delete this le and all the
others.
Error: No SIM
card
The SIM card is missing or defective.
• Turn o the camera and turn it on again.
• Turn o the camera, then remove the SIM card and
insert it again as shown on the camera. The card is
inserted correctly when a click is heard.
Troubleshooting
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