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WARRANTY
This is to certify that the StairMaster
®
Stratus
systems cycle ergometer is
warranted for a period of three years by StairMaster Health & Fitness Products™
to be free of all defects in materials and workmanship. This warranty does not
apply to any defect caused by negligence, misuse, accident, alteration, improper
maintenance, or an “act of God.” This warranty is nontransferable from the
original owner.
If, within three years from the date of purchase, any part of the StairMas-
ter Stratus systems cycle ergometer should fail to operate properly (except any
accessories or the battery), contact our Customer Service
Department to report the problem. International customers should contact their
local distributor. When calling, please be prepared to provide our customer
service representative with the following information:
• Your name, shipping address, and telephone number;
• The model number of the inoperable unit;
• The serial number of the inoperable unit (located on the frame);
• The date(s) of purchase for the inoperable unit(s);
• Your billing address.
This information will ensure that you are the only one ordering parts under
your warranty protection. If warranty replacement parts are shipped to you, you
may be required to return the inoperable part. To facilitate this process, the
following policy has been established:
• Please call our Customer Service Department to receive a return goods
authorization prior to shipment.
• StairMaster Health & Fitness Products™ will incur all freight (i.e.,
shipping and handling) charges for warranty parts ordered for a product
that is less than 45 days old. The parts will be shipped to you via an
overnight courier.
• The customer is responsible for freight charges on warranty parts for
products that are more than 45 days old. Customers will not be
responsible for the return shipment of the inoperable parts (see below).
• Some inoperable warranty parts must be promptly returned to our
Customer Service Department. We will pay the shipping cost for the
inoperable warranty parts. Detailed instructions are included with each
warranty replacement part shipment.
StairMaster Health & Fitness Products™ neither makes, assumes, nor
authorizes any representative or other person to make or assume for us, any
other warranties whatsoever, whether expressed or implied, in connection with
the sale, service, or shipment of our products. We reserve the right to make
changes and improvements in our products without incurring any obligation to
similarly alter products previously purchased. In order to maintain your product
warranty and to ensure the safe and efficient operation of your StairMaster
Stratus systems cycle ergometer, only authorized replacement parts can be used.
This warranty is void if any parts other than those provided by StairMaster
Health & Fitness Products™ are used.
* Note: Aerosol products cannot be transported via air.
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