101176 REV E 29
Troubleshooting
Problem Possible Cause Remedy
Flow indicator and Standby
indicator are ON with
T/Pump NOT pumping.
Unit detected a Flow warning for more
than 5 minutes, thus goes to Standby.
Reference “Flow indicator light is ON”
(see below).
Correct the problem, and press the On/
Standby to put the unit back into Run
mode.
Flow indicator light is ON. Water flow to pad or hose is
RESTRICTED.
Clamp is CLOSED.
Water level is low or reservoir is EMPTY.
T/Pump is filled with water that is too
HOT.
Straighten the hose.
Open the clamp.
Refill with room temperature water to
proper level.
Refill with room temperature water to
proper level.
Warning indicator &
Audible alarm (Flash /
Beep).
A High Heat (107°F / 42°C) or Cooling
Setpoint was selected
(50°F / 10°C).
Loss of Power while unit was in a
Therapy mode. (Possible Power Fail.)
Unit is running after a 20- or 30- minute
“OFF" Therapy Cycle period, has reached
the desired Setpoint, and is now timing
the 20- or 30- minute ON cycle period
(TP700 Series only).
The unit just went into, or came out of
Lock mode (TP700 Series only).
Indication only: A Setpoint outside body
temperature range is selected.
Insert the plug fully into the receptacle,
place the unit into Standby mode, then
unplug the
T/Pump. If Power is removed while unit
is in On-Mode, the Power Fail alarm will
beep for approximately 10 minutes.
Indication only to indicate an “ON”
Therapy Cycle period is timing.
Indication only.
Both the Temperature and
Therapy Cycle Setpoint
lights are BLINKING
(TP700 Series Only).
Unit is in “OFF” Therapy Cycle time. Indication only.
Temperature Setpoint light
BLINKING.
Unit is warming up to the selected
Setpoint.
Unit is in Cooling mode, for longer than
40 minutes.
Indication only.
Follow the "shutdown" procedure. Drain
the water in reservoir to ice fill level,
and refill with ice. Follow the "start-up"
procedure.
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