30 101176 REV E
Troubleshooting
Problem Possible Cause Remedy
T/Pump will NOT Heat. Reservoir is EMPTY.
Flow is BLOCKED.
Therapy Cycle is OFF.
Heater is NOT receiving Power, or is
defective.
Refill with room temperature water to
proper level.
Reference “Flow indicator light is ON”
above.
Wait for Therapy Cycle ON.
Check if the Set Point is set too low.
Remove cover and check Power
(TP650(C)/TP700(C) - 120V ± 10% or
TP702 - 230V ± 10% ) to the heater at
J2 on the PCB (See Figure 12). NOTE:
Power to J2 cycles ON and OFF.
If Power is present and thermostat is
CLOSED, heater is probably defective.
Cold heater resistance is approximately
49 ohms (120V) or 180 ohms (230V).
Replace heater if required.
If Power is present and thermostat is
OPEN, thermostat is probably defective.
Replace thermostat if it does not pass
Backup Limit Thermostat Test from
Functional check.
If there is NO Power to the heater,
replace the PC Board.
T/Pump will NOT Cool. Reservoir is EMPTY.
Flow is BLOCKED.
Ice is DEPLETED.
Refill with room temperature water to
proper level.
Reference “Flow indicator light is ON”
section (see PG. 27).
Drain excess water to Cooling water
line and fill remainder of reservoir with
ice.
Water LEAKS from hose
connectors.
Damaged O-ring.
Locking ring on Clik–Tite
®
connector is
NOT snapped into place (See Figure 6)
Quick disconnect NOT seated properly.
Replace Clik–Tite
®
connector.
Male: P/N: 03887001
Female P./N: 03884001
Snap Clik–Tite
®
connector SHUT.
Secure pad connection to pump (See
quick disconnects). Replace connectors
or pad if defective.
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