Troubleshooting Tips
Please see below for troubleshooting tips if your Styku S100 scanner is not working properly.
-Check the cables and adapter plugs (see pg. 12)
-Disconnect USB from computer, restart computer and reconnect USB
-Connect to different USB 3.0 port
-Ensure power adapter is connected to the turntable and power outlet.
-Ensure USB cable is connected to both turntable and computer
-If your turntable has a power switch, ensure that it is on by checking to see
if the “-“ is depressed.
-Connect to the internet using WIFI or ethernet cables.
-Check that wifi card drivers are updated
Face distorted or limbs
missing
-Subject moved during scan. Remind them to face forward and be as still as
possible.
Application freezes and/or
runs slow
-Check for Windows updates. Install if needed.
-Restart the computer
Updates are checked automatically each time you run Styku. To Install
updates, just follow the prompts.
The 3D camera view
stutters, lags, or looks
choppy
-Ensure that the laptop computer is plugged in
-Ensure that your computer is to “high performance” mode. This can be set
in power options, in the control panel.
If the Styku S100 system or Styku Studio continues to work improperly, please contact your Styku
representative, or Styku support at +1- 323 484 8490. Contact us through email at support@styku.com.
To Next Page
Loading...