Void
— Press the MENU button from the Home screen.
— Select 3 for Batch.
— Select 5 for Void.
— Type in the invoice number of the transaction to be voided.
— Press Enter.
— Type in your Void password.
— Press Enter.
— The terminal will ask you to confirm the Transaction to be Voided.
— Press the Enter button for Yes or Cancel button for No.
— The terminal will print you a merchant receipt indicating the VOIDED sale.
— The terminal will display - Verify Signature Correct?
— Press the Enter or Yes button to confirm the signature is correct.
— Press the Enter or Yes button to print a customer receipt (if required).
Do not disclose your Void password to any unauthorised people.
Only Credit card transactions can be voided.
A voided transaction will not appear on the merchant statement, cardholder statement or settlement report.
You can only void a transaction that is in the current days batch and it can only be voided prior to settlement.
Pre-Authorisation
— Press the MENU button from the Home screen.
— Select 1 for Transaction.
— Select Pre-Auth.
— Type in the Pre-Auth Amount.
— Press Enter.
— Prompt the customer to insert or swipe their card if they are present. If not, manually
enter the card number.*
— If the customer is present-the terminal will ask the customer to type in their PIN
number and press Enter.
— If the cardholder is not present-the terminal will request you confirm the amount, if
the amount is correct, press Enter.
— If Approved, the terminal will print the merchant receipt.
— Remove the merchant receipt, hand to the customer to sign the receipt if the customer
ispresent.**
— Press Enter or Yes to print the customer receipt (if required).
— Ensure that the transaction receipt says ‘APPROVED’.
— Hand the Customer Copy receipt to the customer (if required).
* This functionality is only available if enabled on your merchant profile.
**Remember to verify the customer’s signature.
Please note that a completion still needs to be processed to finalize the transaction.
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