Processing Fallback Transaction Vouchers
To receive the funds for your Fallback Transaction Vouchers you must take the white Bank
copies of the Fallback Transaction Voucher to your local store within three business days
from the date of the transaction.
To deposit your fallback vouchers:
— Place a Merchant Summary Voucher onto your imprinter.
— Make an imprint.
— Ensure that your Merchant number and trading name are clear.
— Remove and discard the cover sheet and first layer of carbon from the Fallback
Transaction Voucher.
— Complete the Merchant Summary Voucher.
— Place the Bank copies of the Fallback Transaction Vouchers and the Bank copy of the
Merchant Summary Voucher into a Merchant Summary Envelope.
— Ensure the Merchant Summary Envelope is completed in full.
— Take the Merchant Summary Envelope to a local Suncorp Store who will forward the
envelope to Suncorp’s Electronic Banking Centre for processing.
Do not include American Express, Diners or JCB vouchers or cards as Suncorp Bank cannot
process these card types from Fallback Transaction Vouchers.
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